Strategy session
$30090 min · one-time
This is for you if…You have ONE problem you need to think out loud about, this week.Available now
Book →For contact center supervisors, from first promotion to the manager seat
from supervisorto leader.
A strong operation runs on accountability, expectations, and clear communication. Leadership is the human who brings all of that to life.
90 min · one problem · a plan you can use Monday
What I believe
leadership runs on a strong operation.it only becomes real when a humanbrings it to life.
The system
- Operations
- Accountability
- Expectations
- Clear comms
Multiplied by, The human
- Presence
- Trust
- Judgment
- Care
Most coaches sell one half. Leaders who only run the operation burn their team out. “Human-first” leaders lose the floor. The job is the multiplication.
Who this is for
wherever you arein the seat.
0–12 months
First-time supervisor
You were the best agent. Now you have to lead the people you used to sit next to.
12–36 months
Hitting the year-2 wall
The team's “fine” but you're drained. You're ready to lead, not just hold the line.
3+ years
Supervisor → manager
You see the manager seat. You need the language, frame, and proof to get there.
For organizations
For organizations →running an operation that'spromoting supervisors?
If you decide who gets promoted, and you keep watching strong agents struggle once they have the title, that's a different conversation. It starts with how the operation sets people up.
Ways to work together
four ways inone belief.
1:1 coaching
$650/mo2 × 60 min a month · 3-mo min
This is for you if…You're in the seat now and you want a guide for the next 90 days.
Inquire →Flagship
New Leader Program
$1,80012 weeks · 8 people max
This is for you if…You just got the title and want a curriculum, not freestyle coaching.Currently accepting applications
Apply →Workshops & group coaching
From $3,000Custom
This is for you if…You're promoting people into supervision. Start by coaching them one at a time, then bring the group together when it's ready.By appointment
Inquire →Not sure which fits? Start with a strategy session. It's built for exactly that. Book →
The person on the call
Shmuel Saklad.
Started in a sheet metal shop. Moved to plumbing supply. Took a phone job, and twelve years later I lead a 40-person B2B contact center through four managers. The jump from agent to manager came with no playbook. So I started building the one I needed.
Read the full story →Start here
one problem.ninety minutes.
Bring the thing that's sitting on your chest this week. We'll work it through together, and you'll leave with a plan you can use Monday.